Frequently Asked Questions

We only ship on business days.

We accept multiple payment methods including: credit cards, debit cards and Lynk. We accept payment via bank transfer from Jamaica bank account only. We do not accept payment via cash on delivery. You can select your payment method once you proceed to checkout you can select your payment method.

Proceed with selecting the ‘Bank Transfer,’ option. You will get the account information after placing the order.  NB: Jamaica bank transfers only. Wire transfer not accepted. Bank fees will not be refunded if a wire transfer was done. Order(s) will not be processed until confirmed payment. 

We carry a wide variety of items. Processing time varies for different items. Please click here to view processing time. Processing time is also provided in the item description of the item you desire.  Estimated time listed is without delays. It is always recommended that you place your orders in advance.

There are many factors that can cause delays: Weather conditions, Logistic Issues – sometimes, unforeseen situations that are beyond the carrier’s control can affect the time of delivery. Bad weather slow down transit time and cause a delayed delivery, holidays, human error. It is always recommended that you place your orders in advance.

No refund/exchange on all jewelry.  Our refund policy covers all damaged and defective orders upon arrival. If you are not happy with your order, please contact us and we will do our best to make things right. Your happiness is our number one (1) priority.

No. Please understand your personalized jewelry takes time to craft. It is always recommended to place your orders in advance.  Please click here to view our policy.

You can wrap a plain thin strip of paper or string around your wrist just below the wrist bone. Mark with a pen or pencil where the paper or string overlaps on your wrist. Measure the strip of paper with a ruler.

Our Stainless Steel necklace does not rust, hypoallergenic, non-fading guaranteed.  Sterling Silver requires extra special care.

Yes. However we do recommend that you take care of your jewelry. Your piece will not be replaced due to negligence.

Once your order has been completed a tracking number will be provided. Visit the carrier website to track your package or use the link provided with your tracking number. 

Please send payment confirmation and order # to our email [email protected]

Processing time is in the item description. You can also click here to view processing time.

We ship worldwide. We do not ship to P.O. boxes. Feel free to contact us if your country is not listed. Please note that we are not responsible for any custom fees or local taxes that might be imposed by your country.